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If You Find a Lower Rate - Here's How It Works If you find a lower publicly available rate on another website within 24 hours of booking your hotel room on clubcarlson.com and at least 48 hours prior to your arrival date, for the same hotel, date(s), room type, number of guests, and with the same rate terms or restrictions, let us know by submitting the online claim form. Club Carlson Customer Care will verify the rate meets all of the Best Rates Guarantee terms and conditions and contact you via email. Once confirmed you will receive the lower rate and we will discount that rate by 25%. Terms and conditions apply.
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