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Frequently Asked Questions
General Program Information
How do I enroll in Club Carlson
How do I contact Member Services?
How soon after I enroll online in Club Carlson will I receive my membership information?
How soon after I enroll in the Club Carlson program can I start earning Gold Points
Earn Gold Points
Where can I earn Gold Points
How many points do I earn for my hotel stays?
Can Gold Points be awarded for more than one room on the same night?
How long does it take for my points to get posted to my account?
Redeem Gold Points
Where can I redeem my points?
How many Gold Points do I need to earn a free Award Night at participating hotels?
How do I reserve a room for a free night using my Gold Points?
Can I redeem Gold Points for more than one room on the same night?
How do I become an Elite member?
Where can I find the Elite Member Services Line?
Enrollment & My Account
How do I update my Club Carlson
How do I check my Club Carlson account balance?
How long will it take for my Gold Points
to get posted to my account?
How long will it take for my airline miles to get added to my airline account?
Am I required to enter my credit card number online to book a reservation?
Can I reserve more than one room as part of a single reservation when I book online?
How do I indicate a special request with my reservation?
I'm having trouble making an online reservation. Is there a number I can call for help?
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