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Help Find answers to frequently asked questions listed below or contact us directly. Contact us Member Service Center Email us Send your questions and comments. Top Questions How do I ensure that I receive points for my hotel stays? What should I do if I did not receive points for a hotel stay? Frequently Asked Questions General Program Information How do I enroll in Club CarlsonSM? I am a goldpoints plus member. Do I have to re-enroll into Club Carlson? I am a goldpoints plus member. What happens to my gold points? How do I contact Member Services? View All... Earn Gold Points Where can I earn Gold Points? How many points do I earn for my hotel stays? Can Gold Points be awarded for more than one room on the same night? How long does it take for my points to get posted to my account? View All... Redeem Gold Points Where can I redeem my points? How many Gold Points do I need to earn a free Award Night at participating hotels? How do I reserve a room for a free night using my Gold Points? Can I redeem Gold Points for more than one room on the same night? View All... Elite Membership How do I become an Elite member? View All... Enrollment & My Account How do I update my Club Carlson information online? How do I check my Club Carlson account balance? How long will it take for my Gold Points to get posted to my account? How long will it take for my airline miles to get added to my airline account? View All... Reservations Am I required to enter my credit card number online to book a reservation? Can I reserve more than one room as part of a single reservation when I book online? How do I indicate a special request with my reservation? Where can I find maps and driving directions to my hotel? View All...