Carlson Rezidor Hotel Group

Club Carlson Member Benefit Terms and Conditions

*Club Carlson member benefits vary by participating hotel, are subject to availability, and are subject to change at any time. All Club Carlson Terms and Conditions apply. In addition:

  • Elite Bonus Points are in addition to standard Gold Points earned for Eligible Stays. Not available for promotional offers or for other activities that qualify to earn points.
  • Rollover Nights are Eligible Nights earned during a calendar year in excess of those required to qualify for Elite status. Rollover Nights are automatically applied toward maintaining or increasing Elite status for the next year. Rollover Nights only carry forward for one year and expire thereafter.
  • Early check-in and late check-out are subject to availability, and may be requested for up to 2 hours prior to or later than the hotel’s published check-in and check-out time. Club Carlson members must have a credit card number on file for the reservation.
  • Room Availability Guarantee is available up to 72 hours prior to the date of reservation, calculated from noon local hotel time. Room Availability Guarantee is for Elite member’s personal guestroom only, for a standard room at standard rates, and is subject to the hotel’s standard guarantee and cancellation policy. Room Availability Guarantee is not available for reservations for Award Nights or Points + Cash nights, is not available at the Radisson Blu Polar Hotel, and when a nationally or internationally recognized event is occurring within fifty miles of a participating hotel (as determined by Club Carlson).
  • Complimentary room upgrade is determined by the participating hotel depending on availability at time of check-in. Upgraded room types for all elite members will vary by room category, but may include rooms with a higher or lower floor, rooms with preferred view, corner room, or recently renovated rooms. Concierge Elite members may be eligible for an upgrade to the next room category or to a standard suite, if available. Room upgrades are limited to one room per member per stay. All upgrades subject to availability.
  • Complimentary continental breakfast is available only at participating hotel restaurants. Not available through room service. One breakfast per night of member’s stay.
  • Discount on food and beverages is available at participating hotel restaurants. Participating hotel restaurants are subject to change; please consult hotel restaurant directly to determine availability. Discount does not apply to tax or tip, alcoholic beverages, room service, catering/banquets or groups/parties of 6 or more. Member must be present, must provide Club Carlson member number and proof of Elite Status, and must request discount at or prior to settling the bill. Discount cannot be applied at the hotel’s front desk. Discount may not be combined with other offers or promotions and is subject to change. Void where prohibited by law. In North America, please click here to determine if a hotel’s restaurant is participating. In Europe, Middle East, Africa and Asia Pacific, please contact the hotel directly to determine if the hotel’s restaurant is participating.