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Find answers to frequently asked questions listed below or contact us directly.

This support topic is in the Earn Gold Points category.

What should I do if I did not receive Gold Points for a hotel stay?
If you do not believe you were correctly credited for a transaction, you must contact Member Services within six months of that stay or other qualifying transaction. On clubcarlson.com, select “My Statement” and review transactions to confirm your stay has not posted. If not, select ‘Missing a transaction for a recent stay?’ and complete the stay information. Or you can call the Club Carlson Member Service Center:
Toll-free U.S. and Canada +1 (888) 288 8889
Caribbean, Mexico, Central & South America +1 (402) 501 5623
Europe, Middle East and Africa +44 207 949 0378
Asia Pacific +61 2 9320 4477
China 400 1203 254
India 1800 1800 321
Japan 0066 33 821562

Frequently Asked Questions