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Find answers to frequently asked questions listed below or contact us directly.

This support topic is in the Earn Gold Points category.

How can I keep my points?
There are several ways you can keep your points! To keep all of your points active, you can earn or redeem points in the following ways:
  • Earn points for a hotel stay, by participating with one of our program partners or by becoming a Club Carlson Visa credit cardholder (U.S. members only)*.
  • Redeem your earned points for a hotel stay, gift cards, a program partner offer, airline miles or by donating them to a good cause.
If you do not earn or redeem points within the previous 24-month period, your points will expire in accordance with the program’s terms and conditions.

*Subject to credit approval. The creditor and issuer of this Card is U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

Frequently Asked Questions