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Find answers to frequently asked questions listed below or contact us directly.

This support topic is in the General Program Information category.

How soon after I enroll in the Club Carlson program can I start earning Gold Points®?

You can start earning points once you have your  Club Carlson account number. If you enroll at the hotel, you will receive your card and account number immediately. If you enroll online or by calling Member Services, you will be provided with your account number right away and your card will be mailed to you following your first stay.

Frequently Asked Questions