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Find answers to frequently asked questions listed below or contact us directly.

This support topic is in the Redeem Gold Points category.

Can I change or cancel an Award Night reservation once it has been made?
Cancellations or changes can be processed via Member Services or clubcarlson.com only (hotels cannot modify or cancel award bookings). Points will be credited back to the Member's account provided the hotel's cancellation policy was followed.

Frequently Asked Questions